• Listing Your Space
  • Getting Paid or Making a Payment
  • Managing Your Listing
  • Creating and Managing Your Account
  • Booking a Slow Travel Accommodation
  • Reporting an Issue
  • Reviews on Slow Travel Booking
  • Modifying or Canceling a Reservation
Expand All | Collapse All
  • 1. What does Slow Travel Booking consider to be a genuine slow travel accommodation?
     

    Slow travel accommodations are unique in a way that they are fully integrated into the local community (even if they are remote).

    They offer the slow traveler an authentic experience of 'living in another country'.

    Therefore accommodations on Slow Travel Booking are not:

    • part of a regular holiday complex
    • a hotel
    • located in a gated community
    • located in a compound
    • boring ūüôā

    After submitting your listing, the Slow Travel Bookings Admins will verify these aspects and they will use these to accept or decline your listing.

  • 2. How can a user find my Slow Travel Booking listing?
     

    Slow Travel Booking has a very flexible and user friendly search system.

    Slow travelers can find listings by location or category, but also by typing ANY keyword they see fit.

    If that word is incorporated into your listing, your accommodation will be shown in the search results.

  • 3. Can I list my Slow Travel Accommodation on Slow Travel Booking?
     

    As a principle, we feel slow traveling and slow travel accommodations should be accessible to everyone.

    In that perspective, we want to guard the slow travel spirit of the website and thus, all listings will be reviewed before being admitted onto the platform.

    If your listing does not comply to the slow travel spirit standards, Slow Travel Booking has the right to refuse your listing.

    Also, as a homeowner, you are compelled to complying to local rules and regulations. When listing on Slow Travel Booking it is the responsibility of the owner to check whether any rules apply to his or her property.

  • 4. How do I list my space on Slow Travel Booking?
     

    Listing your space on Slow Travel Booking is quick and easy. In the main menu at the top of the homepage you will find a 'List Your Space' button.

    Just click on it and you will be guided to the listing process step by step.

    After submitting your listing, you will be contacted by our admin to complete the availability details of your space, after which your listing will be active online.

  • 5. How to determine a price for a listing?
     

    As a homeowner, you are free to determine whichever price you want to charge for your Slow Travel Accommodation.

    Prices are shown per night and additional charges such as cleaning or utilities can be applied at a fee of your choice.

    (There is an option to select whether those extra charges/services are mandatory or not.)

    Those prices will be included in the total price of a reservation.

    If you need any assistance in determining the price for your accommodation, we will be happy to assist you.

    Please contact us at .

  • 6. What's the difference between Slow Travel Bookings' cancellation policies?
     

    Slow Travel Booking offers holiday home owners the possibility to choose between 3 different cancellation policies for their Slow Travel Accommodation.

    Cancellation Policy type 1

    This policy consists of:

    • up until 60 days prior to arrival: 90% refund except service costs
    • up until 30 days prior to arrival: 50% refund except service costs
    • up until 15 days prior to arrival: 25% refund¬†except service costs

    Cancellation Policy type 2

    This policy consists of:

    • up until 60 days prior to arrival: full refund except service costs
    • up until 30 days prior to arrival: 50% refund except service costs
    • up until 15 days prior to arrival: 25% refund¬†except service costs

    Cancellation Policy type 3

    This policy consists of:

    • up until 30 days prior to arrival: full¬†refund except service costs
    • up until 15 days prior to arrival: 25% refund¬†except service costs
  • 1. Why does Slow Travel Booking prefer to work with direct online booking?
     

    We believe that direct bookings are convenient and time saving, leaving all parties with more opportunities to do other things that make them happy.

    Also, thanks to the contact button, interested slow travelers still have the opportunity to ask a question before booking when necessary.

    Direct online bookings are user friendly, hassle free and secure. That is why we love them!

    Still, some owners prefer to approve a booking request. This is indicated both in the header of each listing and through the 'Send Booking Request' button. In this case, you will go through the whole booking process, but a payment will not be taken upon checkout. Instead, you will receive a payment request after a booking has been confirmed.

  • 2. In which currencies can I pay?
     

    By default, ‚ā¨ is used as a currency on Slow Travel Booking. We have provided a currency converter widget in order to allow you to view¬†the cost of a specific booking in your own currency. When paying for a booking, you will be paying in your own currency, based upon the selected payment method. Slow Travel Booking will at that time apply an exchange rate based upon the basic exchange rate + a 3% conversion cost.

    (!) This cost is NOT taken into account when using the currency converter widget, which is for information purposes only.

  • 3. What happens when a booking is cancelled?
     

    After cancellation of a booking by a guest, the availability of your calendar will be reopened as soon as Slow Travel Booking is notified.

    The guest will be refunded according to the cancellation policy you have indicated in your listing and you will receive the remaining payment (if any) at least 24h after the planned check-in.

  • 4. What payment methods are accepted by Slow Travel Booking?
     

    Slow Travel Booking values ease of use and aims to accept a wide variety of payment methods.

    Bookings on Slow Travel Booking can be paid using:

    • Visa
    • MasterCard
    • iDeal
    • Bancontact/Mister Cash
    • Belfius Direct Net
    • Sofort Banking
    • PayPal
  • 5. Are there extra costs after making a booking?
     

    When booking an accommodation on Slow Travel Booking, the booking price includes the whole of your stay for the number of people indicated at the time of the booking as well as cleaning (before your arrival/after your departure) and utilities.

    Some owners are applying a 300¬†‚ā¨ safety deposit through Slow Travel Booking. If this is the case, this amount will be added automatically to your cart at the time of the payment and is clearly indicated.

    Any other extra's you may require such as additional cleaning or breakfast are not included in the booking price and may be charged for by the host. We recommend to make sure that an agreement is reached between host and guests for any services that have been agreed upon outside the Slow Travel Booking platform.

  • 6. When will I get paid?
     

    Payments to owners are released within 24h after the guest checked in. Depending on the chosen payment method (PayPal or Bank Transfer) or bank holidays it may take a few days before the money is on your account.

  • 7. How much will I get paid as a host?
     

    As a host, you will receive the full nightly price, you are not paying any fee to use Slow Travel Booking.

    If you have any extra's (obligatory or optional) they will be added on top of the amount to receive.

  • 8. What's the difference between Slow Travel Bookings' cancellation policies?
     

    Slow Travel Booking offers holiday home owners the possibility to choose between 3 different cancellation policies for their Slow Travel Accommodation.

    Cancellation Policy type 1

    This policy consists of:

    • up until 60 days prior to arrival: 90% refund except service costs
    • up until 30 days prior to arrival: 50% refund except service costs
    • up until 15 days prior to arrival: 25% refund¬†except service costs

    Cancellation Policy type 2

    This policy consists of:

    • up until 60 days prior to arrival: full refund except service costs
    • up until 30 days prior to arrival: 50% refund except service costs
    • up until 15 days prior to arrival: 25% refund¬†except service costs

    Cancellation Policy type 3

    This policy consists of:

    • up until 30 days prior to arrival: full¬†refund except service costs
    • up until 15 days prior to arrival: 25% refund¬†except service costs
  • 1. How can users contact each other?
     

    Slow travelers can contact listing owners through the Slow Travel Booking platform by clicking on the 'Contact Owner' link at the bottom of the listing detail page. The button is only visible to logged in users.

    A private message will be sent directly to the owner without revealing the owner's contact details in order to maintain privacy. Also - to avoid privacy issues - contact details that are exchanged, will be automatically replaced by ****. A message containing contact details, will be sent, but with the specific contact details replaced by ****. The sender will not receive a notification of this, but will be able to see the message as it was sent in his Private Message Board.

  • 2. How can I share my listing on social network sites?
     

    Every listing has share buttons incorporated on the side. These contain direct links to Pinterest, Facebook, Twitter, or any other social network as well as an email button.

    All you need to do is spread the news!

  • 3. How can a user find my Slow Travel Booking listing?
     

    Slow Travel Booking has a very flexible and user friendly search system.

    Slow travelers can find listings by location or category, but also by typing ANY keyword they see fit.

    If that word is incorporated into your listing, your accommodation will be shown in the search results.

  • 4. Where can I find my Private Messages?
     

    Your Private Messages are all safely stored in your Private Message Board.You will find it under the 'My Account' button at the right of the main menu.

    We've created the Private Message system to provide you with the most secure way to communicate with other Slow Travel Booking users.

  • 5. Why can't I phone or email a host or a guests directly before a booking is made?
     

    Slow Travel Booking uses a Private Message Board for guests and hosts to communicate and discuss pre-booking questions. This is a deliberate choice in order to protect our users privacy and provide a secure platform.

    As soon as a booking is made, both host and guest will be provided with each others contact details to further discuss any details related to the booking.

    By doing so, Slow Travel Booking can provide a better follow-up and service in case any issues should occur.

  • 6. How can I modify the cancellation policy of my listing?
     

    In order to modify the cancellation policy of your listing, go to your Listings Dashboard. You will find it under the 'My Account' button at the right of the main menu.

    The page will show you an overview of your listings. Click 'Edit' under the listing you wish to modify. You will now have access to the same page you have used to list your space.

    Modify any specifications you want and click 'Save changes' at the bottom of the form.

  • 7. Can I cancel a reservation as a host?
     

    Cancelling a reservation as a host has a serious impact on the travel arrangements made by your guests. Therefore, cancelling a reservation will - under almost any circumstance - lead to a full refund of your guests.

    Slow Travel Booking is taking into consideration extenuating circumstances, of which written proof shall be delivered.

    Those circumstances are:

    • severe material damage to the property
    • a natural disaster in the area
    • political instability

     

  • 8. I want to use a coupon, but I get an error message
     

    Coupon codes are cross-checked with the email address of the user in order to validate them.

    If you are using a coupon code of a coupon that has not been issued to you in person, you won't be able to validate it.

    If the coupon has been issued to you, then you might not be logged in or you may have changed your @ in your contact details after the issue of the coupon.

    Please contact admin @ in order to solve the issue.

  • 9. Do Slow Travel Booking accommodations apply a safety deposit?
     

    Optionally, owners can add a safety deposit of 300¬†‚ā¨ to each booking. If this is the case, the amount will be added automatically to the¬†cart at payment.

    All safety deposits will be refunded within a week after checkout, unless Slow Travel Booking receives a claim from the owner.

    In such a case, Slow Travel Booking will contact the guest before a safety deposit can be returned and will mediate in order to reach an acceptable solution for all parties concerned.

  • 10. Can anyone write a review on a Slow Travel Booking accommodation?
     

    No, only users who have actually booked an accommodation will be able to add a review for that accommodation. This is a deliberate choice in order to guarantee that all reviews have been written by real guests and are therefore legitimate.

    Owners have the opportunity to respond to reviews by contacting Slow Travel Booking.

  • 11. How can I delete or deactivate my listing?
     

    To temporarily deactivate or to permanently delete your listing, please contact Slow Travel Booking at .

    Our Admins will take immediate action to temporarily deactivate or permanently delete your listing.

    In case of any outstanding reservations or bookings, Slow Travel Booking reserves the right to postpone the full deletion of your listing until after the travel has taken place.

  • 12. Can I edit my listing?
     

    Of course! Spaces are not static. You might have added certain amenities or maybe you feel that a more accurate or revised description is necessary?

    You can modify your listing at any time. That also goes for changing pictures after a remodeling for example.

    In order to do so, go to your Listings Dashboard. You will find it under the 'My Account' button at the right of the main menu.

    The page will show you an overview of your listings. Click 'Edit' under the listing you wish to modify. You will now have access to the same page you have used to list your space.

    Modify any specifications you want and click 'Save changes' at the bottom of the form.

    If you wish to make changes to your calendar, please read the specific page for that topic and contact Admin at

  • 13. Can I edit my calendar?
     

    If you wish to make an 'owners booking', yes you can. When submitting your listing, you have given a unique code to use allowing you to block days on your calendar from the front end of the website.

    Other modifications such as altering prices or availability other than an owners booking are handled by Slow Travel Booking. Please contact us by email on to handle your request.

  • 14. How to determine a price for a listing?
     

    As a homeowner, you are free to determine whichever price you want to charge for your Slow Travel Accommodation.

    Prices are shown per night and additional charges such as cleaning or utilities can be applied at a fee of your choice.

    (There is an option to select whether those extra charges/services are mandatory or not.)

    Those prices will be included in the total price of a reservation.

    If you need any assistance in determining the price for your accommodation, we will be happy to assist you.

    Please contact us at .

  • 15. How can I add or remove pictures from my listings page?
     

    To add or remove pictures, go to your Listings Dashboard. You will find it under the 'My Account' button at the right of the main menu.

    The page will show you an overview of your listings. Click 'Edit' under the listing you wish to add pictures to. You will now have access to the same page you have used to list your space.

    Upload your pictures in the same order as you want them to appear on the website and repeat the cover image as a first image for your gallery pictures. Ideally, your pictures will be 128ppi (pixels per inch) and are a minimum of 2000 and a maximum size of 2800 pixels wide.

    After you have finished, click 'Save changes' at the bottom of the form.

  • 16. How do I add amenities to my listing?
     

    When listing your space, you will find a standard selection of amenities to add to your accommodation.

    After your listing is online, you can add or remove amenities by editing your listing from your 'Listings Dashboard'.

    For a more detailed description, also read 'Can I edit my listing?'

  • 17. How do I modify the minimum stay?
     

    The minimum stay is included in your listings' calendar details. All calendar details are managed by the Slow Travel Bookings Admins. Any modifications can be done upon simple request. Please email us at .

  • 1. Can I deactivate or delete my account?
     

    If you wish to deactivate or delete your account, please send an email to .

    Our Admins will then quickly take the necessary steps in order to temporarily deactivate or permanently delete your account.

    In case of any outstanding reservations or bookings, Slow Travel Booking reserves the right to postpone the full deletion of your account until after the travel has taken place.

  • 2. Can Slow Travel Booking deactivate or delete my account?
     

    Yes, as stated in our Terms of Service, Slow Travel Booking can temporary suspend or delete/deactivate a user account when our Terms of Service have not been respected.

    This will lead to your account being inaccessible and, when deleted, to a complete deletion of all your content and listings. All outstanding bookings or reservations will - at that time - become void.

    You will not be entitled to any form of compensation, should this occur.

  • 3. How to create an account on Slow Travel Booking?
     

    Creating an account on Slow Travel Booking is easy. Just click on the register button in the main menu and you will be directed to the account creation page.

    After introducing your @, username and password, you will be sent a confirmation email. Please make sure to further edit your account details after reception of this email.

    Creating an account on Slow Travel Booking is free and will remain so.

  • 4. How can I change my password?
     

    In order to change your password, simply click the My Account button in the main menu on top of the homepage.

    After that, click edit your password. Fill in your current password, choose a new one and confirm it.

    Save the changes and you are done.

  • 5. How to edit your billing address?
     

    If you want to edit your billing address, visit your account page by clicking on the My Account button on the top of the homepage.

    After that, click Edit, just underneath your current billing address. Change any of the data you want to modify and click Save Address.

  • 6. How to change the email address you are using for your Slow Travel Booking account?
     

    In order to change the email address linked to your account, simply click the My Account button in the main menu on top of the homepage.

    After that, click edit your password. Change your email address.

    Save the changes and you are done.

    If you are a home owner with active listings on Slow Travel Booking, please inform our admin on of the change in order for us to be able to guarantee a correct information flow in case of bookings, questions or payments.

  • 1. Where can I find my Private Messages?
     

    Your Private Messages are all safely stored in your Private Message Board.You will find it under the 'My Account' button at the right of the main menu.

    We've created the Private Message system to provide you with the most secure way to communicate with other Slow Travel Booking users.

  • 2. Why does Slow Travel Booking prefer to work with direct online booking?
     

    We believe that direct bookings are convenient and time saving, leaving all parties with more opportunities to do other things that make them happy.

    Also, thanks to the contact button, interested slow travelers still have the opportunity to ask a question before booking when necessary.

    Direct online bookings are user friendly, hassle free and secure. That is why we love them!

    Still, some owners prefer to approve a booking request. This is indicated both in the header of each listing and through the 'Send Booking Request' button. In this case, you will go through the whole booking process, but a payment will not be taken upon checkout. Instead, you will receive a payment request after a booking has been confirmed.

  • 3. How can a user find my Slow Travel Booking listing?
     

    Slow Travel Booking has a very flexible and user friendly search system.

    Slow travelers can find listings by location or category, but also by typing ANY keyword they see fit.

    If that word is incorporated into your listing, your accommodation will be shown in the search results.

  • 4. How can users contact each other?
     

    Slow travelers can contact listing owners through the Slow Travel Booking platform by clicking on the 'Contact Owner' link at the bottom of the listing detail page. The button is only visible to logged in users.

    A private message will be sent directly to the owner without revealing the owner's contact details in order to maintain privacy. Also - to avoid privacy issues - contact details that are exchanged, will be automatically replaced by ****. A message containing contact details, will be sent, but with the specific contact details replaced by ****. The sender will not receive a notification of this, but will be able to see the message as it was sent in his Private Message Board.

  • 5. In which currencies can I pay?
     

    By default, ‚ā¨ is used as a currency on Slow Travel Booking. We have provided a currency converter widget in order to allow you to view¬†the cost of a specific booking in your own currency. When paying for a booking, you will be paying in your own currency, based upon the selected payment method. Slow Travel Booking will at that time apply an exchange rate based upon the basic exchange rate + a 3% conversion cost.

    (!) This cost is NOT taken into account when using the currency converter widget, which is for information purposes only.

  • 6. Why can't I phone or email a host or a guests directly before a booking is made?
     

    Slow Travel Booking uses a Private Message Board for guests and hosts to communicate and discuss pre-booking questions. This is a deliberate choice in order to protect our users privacy and provide a secure platform.

    As soon as a booking is made, both host and guest will be provided with each others contact details to further discuss any details related to the booking.

    By doing so, Slow Travel Booking can provide a better follow-up and service in case any issues should occur.

  • 7. I want to use a coupon, but I get an error message
     

    Coupon codes are cross-checked with the email address of the user in order to validate them.

    If you are using a coupon code of a coupon that has not been issued to you in person, you won't be able to validate it.

    If the coupon has been issued to you, then you might not be logged in or you may have changed your @ in your contact details after the issue of the coupon.

    Please contact admin @ in order to solve the issue.

  • 8. Until how many days in advance can I book an accommodation directly online?
     

    By default, properties on Slow Travel Booking allow direct bookings online until 7 days before arrival and the booking period becomes unavailable.

    In case of an exception, it will be visible on the availability calendar and you will still be able to book your Slow Travel accommodation directly online.

  • 9. Do Slow Travel Booking accommodations apply a safety deposit?
     

    Optionally, owners can add a safety deposit of 300¬†‚ā¨ to each booking. If this is the case, the amount will be added automatically to the¬†cart at payment.

    All safety deposits will be refunded within a week after checkout, unless Slow Travel Booking receives a claim from the owner.

    In such a case, Slow Travel Booking will contact the guest before a safety deposit can be returned and will mediate in order to reach an acceptable solution for all parties concerned.

  • 10. Can I bring my pet?
     

    All accommodations have an indication whether pets are allowed or not.

    You will find it within the amenities panel. You can even add this specific wish as a search filter in order to only see results that are pet-friendly.

  • 11. How do I 'save' an accommodation that I am interested in?
     

    On the listing page, click on the symbol. It will turn pink. You will see a popup to add the bookmark enabling you to add a note. Click 'Add Bookmark'.
    After that, when going to 'My Favorites' under 'My Account', you will find an overview of all your favorite accommodations.

  • 12. Where can I see if an accommodation is available?
     

    Each listing has an integrated calendar at the top of the page. By default, it shows the first available date.

    Grey days are unavailable, red days as well (but those are booked) and green days are available.

  • 13. What is the minimum number of days I need to book?
     

    The minimum stay is different for each accommodation. When selecting a 'start date' on a calendar, a text at the bottom of the calendar will indicate what the minimum stay is.

    It is impossible to select a period which is less days than the minimum required and book it.

  • 14. What payment methods are accepted by Slow Travel Booking?
     

    Slow Travel Booking values ease of use and aims to accept a wide variety of payment methods.

    Bookings on Slow Travel Booking can be paid using:

    • Visa
    • MasterCard
    • iDeal
    • Bancontact/Mister Cash
    • Belfius Direct Net
    • Sofort Banking
    • PayPal
  • 15. Are there extra costs after making a booking?
     

    When booking an accommodation on Slow Travel Booking, the booking price includes the whole of your stay for the number of people indicated at the time of the booking as well as cleaning (before your arrival/after your departure) and utilities.

    Some owners are applying a 300¬†‚ā¨ safety deposit through Slow Travel Booking. If this is the case, this amount will be added automatically to your cart at the time of the payment and is clearly indicated.

    Any other extra's you may require such as additional cleaning or breakfast are not included in the booking price and may be charged for by the host. We recommend to make sure that an agreement is reached between host and guests for any services that have been agreed upon outside the Slow Travel Booking platform.

  • 16. How to search for a Slow Travel Accommodation?
     

    Searching for a slow travel accommodation and finding the perfect match is easy. You can search from the homepage of the Slow Travel Booking platform by typing a destination or keyword. If you want to, you can even add a filter for the number of guests that are traveling right from the start.

    If you are unsure of where you want to go, or if you have no specific requirements other than a typical environment, look for some inspiration by clicking one of the featured categories on the homepage. For example, if you are in the mood for a 'mountain' vacation, you will find all the listed spaces that fit this requirement under the Slow Mountain category.

    After that, you can add multiple filters to the results until you find the slow travel accommodation of your dreams.

  • 1. How do I contact Slow Travel Booking?
     

    Contacting Slow Travel Booking is easy. You can either send us an email: . Or you can use the contact form at the bottom of each page.

    As much as we love to do things the slow way, we promise to get back to you as soon as possible.

  • 1. Can anyone write a review on a Slow Travel Booking accommodation?
     

    No, only users who have actually booked an accommodation will be able to add a review for that accommodation. This is a deliberate choice in order to guarantee that all reviews have been written by real guests and are therefore legitimate.

    Owners have the opportunity to respond to reviews by contacting Slow Travel Booking.

  • 2. Are there specific rules for reviews on Slow Travel Booking?
     

    Reviews apply directly to the booked accommodation. By rating different review categories with stars, accommodations get a global review score. That score is visible on the listing profile of each accommodation.

    On top of the stars, guests have the opportunity to add comments to their review as well. Slow Travel Booking strongly recommends to keep comments as objective and constructive as possible. Reviews are meant to be a help to other travelers to better understand the pro's and con's of a specific accommodation. Therefore, remarks about 'the colour of the wallpaper' are considered to be irrelevant and may be removed.

    All reviews are expected to be written in an inoffensive language and with respect for the community and its users.

    Keep them short, to the point and clear. Please note that Slow Travel Booking encourages giving a review for each booking made.

  • 1. What happens when a booking is cancelled?
     

    After cancellation of a booking by a guest, the availability of your calendar will be reopened as soon as Slow Travel Booking is notified.

    The guest will be refunded according to the cancellation policy you have indicated in your listing and you will receive the remaining payment (if any) at least 24h after the planned check-in.

  • 2. Can I cancel a reservation as a host?
     

    Cancelling a reservation as a host has a serious impact on the travel arrangements made by your guests. Therefore, cancelling a reservation will - under almost any circumstance - lead to a full refund of your guests.

    Slow Travel Booking is taking into consideration extenuating circumstances, of which written proof shall be delivered.

    Those circumstances are:

    • severe material damage to the property
    • a natural disaster in the area
    • political instability

     

  • 3. How do I cancel a reservation as a guest?
     

    Cancelling your reservation can be done by contacting Slow Travel Booking at .

    At that time, the cancellation policy related to that specific accommodation will be applied and you will be refunded accordingly.

  • 4. What's the difference between Slow Travel Bookings' cancellation policies?
     

    Slow Travel Booking offers holiday home owners the possibility to choose between 3 different cancellation policies for their Slow Travel Accommodation.

    Cancellation Policy type 1

    This policy consists of:

    • up until 60 days prior to arrival: 90% refund except service costs
    • up until 30 days prior to arrival: 50% refund except service costs
    • up until 15 days prior to arrival: 25% refund¬†except service costs

    Cancellation Policy type 2

    This policy consists of:

    • up until 60 days prior to arrival: full refund except service costs
    • up until 30 days prior to arrival: 50% refund except service costs
    • up until 15 days prior to arrival: 25% refund¬†except service costs

    Cancellation Policy type 3

    This policy consists of:

    • up until 30 days prior to arrival: full¬†refund except service costs
    • up until 15 days prior to arrival: 25% refund¬†except service costs